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What are the reasons organizations fail to deliver great customer service?

Customer Interface Service Standards Customer Research Customer Focus Great People Skills
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/14
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Sabir Saifi
by Sabir Saifi , Zonal Head , CRYSTAL VIEW SOLUTIONS

1. Unable to understand about need the customer.

2. Due to lack of effort and taking long time to provide service.

3. Irresponsible towards duty.

4. Lack of tools and sources etc.

moneerah samarah
by moneerah samarah , junior translator , freelancer on the internet

because of the concentration on selling not on trade maintenance

 

 

Ahmed Fawzy
by Ahmed Fawzy , HR Manager , Sleepless Diligent Services.

May be the organization want to go bankrupt.

There are no acceptable excuses.  

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