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What are the strengths required by customer care professionals when interacting with customers?

Customer Interface Customer Research Customer Facing Customer Focus Customer Support
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/14
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Sattar Abdulkarim Mohamed
by Sattar Abdulkarim Mohamed , Country Sales Director , Ideal Technical Solutions

Strengths of the customer care professional as :

1- Patience and listening to the Customer's requirements and needs

2- Sustainability of the contacts and reaching out with exchange viewpoints & proposals

3- Understanding the Product's Characteristics and Features in addition to functionality & benefits

4- Capability to absorb the Customer's anger with relevant solutions for any trouble

5- Respect the time during the interaction process with giving convinced answers for any queries

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