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What is the best thing to do if there is guest complaint?

Complaint Handling Complaint Management Hotels Hotel Management
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Question added by jovanie castillo , waiter , Hotel Roma
Date Posted: 2017/05/17
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Nahila Salameh
by Nahila Salameh , Chief Accountant , BTC Networks SAL (Telecommunication engineering company)

 Don’t be passive-aggressive

Use supportive questioning

Treat them with genuine respect

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