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How we could decline a long-term customer’s request?

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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/22
Lakshitha Revashan  Wanaguru
by Lakshitha Revashan Wanaguru , Head Butler , W15 Hanthana

By not creating promises for the request done by the customer. By informing about the can do's & the other alternatives. The policies & procedures of the company can be explained as well. If all those facts can support the declining of the customer request, you may go ahead & decline the request in a polite, professional & a respectful manner.

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