The key ingredient to a successful quality management program are?

E. management's quality philosophy, operational quality assurance and operational quality control

Thank you for the invitation

Option E

With greetings and appreciation

Thanks for the invitation. Option E is the correct answer.

Option E is the correct choice.

Now, when we got that out of the way, let’s see what are the 7 Essential Ingredients of QMP:

1. Discovering the quality requirements. – This is basically the process you are going to use in order to find out how the client will assess the quality of the results you are bringing on the table.

1. Setting the quality standards. – Determining and announcing the quality standards that you are going to follow in the execution of the project.

1. Who will do what? – What are the roles that need to be officialized in order to meet the quality criterias? You should describe them and determine their responsibility tasks. You are right, the project manager is responsible for the overall results but, depending of the scope of the project, quality assistance can be assigned. This area can include inspectors, auditors, third party testing specialists etc.

1. Setting the criteria for completeness and correctness. – I am sure that you will agree when I say that he best way to make client happy is to actually ASK what will make him happy and how he/she wants things to be done. So, working with the client upfront to define the success is essential and crucial for long term lucrative relationship. After you do this, then you aim to meet that reality and overdeliver. Basically “give them what they want, and then, sell them what they need” approach.  I know that this goes without saying, but PLEASE don’t underdeliver.

1. What is the system for assuring constant quality? – In order to assure the client that the quality is being met constantly you should disclose the QA processes. Even if this process/processes are being conducted by third parties, you should introduce and define the main QA activities and techniques used.

1. What tools you are going to use for quality measurement? – Here you should list and elaborate on the tools you are going to use throughout the project cycle.

1. How we are going to control the quality? – Here you should explain the process of setting up a quality control process and activities. The activities within the QC process should be executed continually throughout a project. Also here, you can go in depth about the precise activities and techniques for quality control.