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I always find the recruiters complain about the customer service hiring and the employees reject the idea of call center.
Most of people say that customer service is a job for those who have no jobs!
Which is really sad but what do you think that we can do or owners of companies that provide customer service can do to make this a career for employees and attractive enough for them as well!?
Provide proper training to the staff dealing with customer service. Training makes them more proficient in dealing with the customer.
The Entity should creat a clear career path for their contact center employees.
Thus, all contact center employees will know well the exact skills they should gain before asking for working in the 2nd levels in the same contact center or in other contact centers.
We can also creat training programs for skills can help the contact centers employees to promot in thier professional lives
After increeaseing the lifetime of the employees in the contact centers, it will be possible to creat a union for the workers of the contact centers. to save their rights.
