What are company tools to hire the right people for customer service, considering they will be representing your brand and serving your customers effectively?

Competency Assessments,

Psychometric Assessments can definitely help you hire better people for these roles.

firstly the past experience for candidate and his/her reputation

the qualifications

the general image of candidate

the soft skills 

the personality

culture and attitudes

all these tools via resumes and direct interviews

Interview criteria, Proffiling of candidates,previous experience, and pre hiring tests.

Thank you for the invitation Many customer service qualities - Physical qualities are acceptable form good texture beautiful view Qualifications of qualified academic qualification and acceptable experience - Moral qualities including good treatment / fitness / beautiful tongue / eloquence - Attitudinal qualities bring the look / eye view / hand movement / expression and face

Forget the Resume, Focus on the Interview

Hunting for customer service people is no simple task. Too often, the goal of a company is to simply fill a position rather than actually find the right person. Besides, sometimes the people with the right qualifications, experience and skill set do not have the right attitude and mindset to blend in with your team and match your business goals.

Moreover, great service stars can be found in all business areas. If you narrow your search and focus on a specific education background, particular industry or a certain number of years of experience, you might miss out on many potentially great candidates. A resume will only show the previous experience but won’t tell you anything about their personalities.

The Ideal Candidate for Customer Service Positions

Sometimes we’re getting too obsessed with hiring a ‘perfect’ candidate. But in fact, it’s nearly impossible to find an ideal candidate because: a) they are already working in other companies; b) you won’t be able to identify them based only on the resume and interview. The good news is: there’s no need to chase for perfection. The most important thing is to know what to look for in your potential candidates and keep that in mind during the interview while asking your questions and analyzing the answers. Here’s some tips to help you along the way.

1-Customer service people are the face of your brand

2-they can actually make or break your companyreputation 

Thanks

Well company must do the following 

• Select experienced, trained, passion, skilled people.
• Arrange a training which contains enough information about product and company 
• Establish and create a strong team of these trained, skilled employees 
• Review their performance monthly and restructure the perfomance based on new standards