Customer experience leaders (companies whose customer experience is significantly better than their competitors) have more engaged employees.
i think that HR is the link between customer experience and Employee Engagement.
Customers today have a louder voice (think Yelp and other rating sites), have access to more information on you and your competitors, and as a result expect an increasingly awesome experience. And they should.so when a company wants to increase customer experience to be customer experience leader it has to arm itself By Focusing First On Employee.
Customer experience leaders (companies whose customer experience is significantly better than their competitors) have more engaged employees.Engagement comes from feeling good, from passion for the company, from meaningful work, from attaching part of one’s identity with their job.
So how do you become a Customer experience leader and get engaged employees? This is where HR comes in…
