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How would you handle difficult customers who don't speak my language?

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Question added by Dana Qaisi , Social Media Specialist , N/A
Date Posted: 2017/07/11
Roshan subadi chhetri
by Roshan subadi chhetri , Supervisor , Manipur Architecture

I think first we have to make a smile on our face..and we have to start talking by using our hands actions and some sounds. We all are humans. So i think its not that much difficult. ðð

Keith Gregory Wright
by Keith Gregory Wright , Program Director , DynCorp International

If you cant communicate then that is a problem easily solved by an interpreter. However, your interpreter needs to be of a similar mind to you and be able to convey the right "vibes". Being confused doesnt help the matters resolution.

Mohee al-dean Damra
by Mohee al-dean Damra , Senior Account Manager , IVY hygiene solution

looking for one who can speck the same language and handle the customer  instead of you.

Firas Shahadi
by Firas Shahadi , Human Resources Director , SAUDI UNION

Try to learn some key words and phrases in their language.

don't forget to check on their culture also.

Regards

Islam Ahmed shehata abas
by Islam Ahmed shehata abas , مدون , شركة جوجل

Through body language and continuity in its orbit

 

   

Bahar Narayan
by Bahar Narayan , Account Manager , Digital Orks

What I would suggest and what I have done in the past on events is I find a person who is passing by who I feel can speak the language and ask him to translate what the disappointed customer is trying to say. For example, I am not an arabic speaker and when someone reaches out to me to complain in arabic I try to call my management so they can help him and if that takes too long I do what I have mentioned above to solve your problem.

Syed Tariq Qamar Ali
by Syed Tariq Qamar Ali , Administration Assistant

There are many languages we don't speak but we all have a smile which speaks them all. Just give your very best and try to find an interpretor who can assist you and if not be the best and understand the customer and nothing is impoissible you can handle it so nicely and at the end you will be so happy to resolve the situation in such great manner, courtesy and skills.

Mohammed Awad
by Mohammed Awad , Operations Coordinator - Jordan and Iraq (Consultancy) , Lutheran world federation

As long as I am dealing with customers then I need to satisfy them.  I will need to get a translator for them to understand what I am saying. I will do anything to convey the message in a good way.

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