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What is the best way to handle difficult behaviours your staff present?

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Question added by Rokhsar Patel , Complaints Resolution Coordinator , Telstra
Date Posted: 2017/07/13

The best way to handle difficult behaviour in my staff is to approach him/her in a calm manner. Having conversation and observation with my staff is one of the best way to know the root of their behaviour. Thus, I can talk  and discuss with him/her the problem and solution, and also, give him/her a chance to talk and know why he/she acted that way.

gregorio viado
by gregorio viado , Maintenance Controller , Alesayi Beverage Corp

Experiences tell me that progressive discipline best applies to every disciplinary action a manager would take. Counselling, Verbal warning (first to third, depends), Suspesion (first to second), Termination if no improvement. 

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