Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What role does emotional labor play in the customer service experience?

Emotional labor refers to the idea that individuals in the service industry are obligated to manage their feelings in order to cater to the needs and satisfaction of customers.

user-image
Question added by Mohammad Hamad , Assistant Director, Administration , New York University
Date Posted: 2017/08/04
Maricris Agapito
by Maricris Agapito , Senior Crew , Coldstone Creamery

Emotional labor plays a very important role in customer service it helps the individual to handle any kind of emotional stress at workplace especially on dealing with  customer  complaints. Its helps to reduce any negative effect and continue to provides a customer satisfaction.

More Questions Like This