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Should100% customer satisfaction (CSAT) be a client mandate? To maintain the service level in terms of productivity is it possible to get100% CSAT.
Process of discovering whether or not a company's customers are happy or satisfied with the products or services received from the company. May be conducted face to face, over the phone, via email or internet, or on handwritten forms. Customer answers to questions are then used to analyze whether or not changes needed to be made in business operations to increase overall satisfaction of customers.
