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continued to increase over the past months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true?
A. Vendor availability and expertise are constraints. The project came about because of a business need.
B. You've made an assumption about vendor availability and expertise. The project came about because of a market demand.
C. You've made an assumption about vendor availability and expertise. The project came about because of a business need.
D. Vendor availability and expertise are constraints. The project came about because of a market demand.
Hi. I have a business and it happened that I don't have enough resources to have my own 24/7 customer service team. Then I was advised an answering service that could cover my bases and protect my image even after hours. This way my company never missed another important call. I am very happy with this service and thank them for their help.
Answer: C
Explanation: The project came about because of a business need. The phones have to be answered because that's the core business. Upgrading the system to handle more volume is a business need. An assumption has been made regarding vendor availability. Always validate your assumptions.
