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What is your top 5 tips for an agent to be successful in a customer service business?

what makes you the best agent on the floor? what is your top5 tips for an agent to be successful in a customer service business? I don't want to get attached with irate and offended customers and focus on the positive answers not to make that type of customers more angry and become satisfied ones?

Customer Satisfaction Analysis Customer Service Customer Service Management
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Question added by Ahmed Ramadan Amin Abdelhamid , Sales And Customer Service Associate , Emirates NBD
Date Posted: 2017/08/22
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mohammed alamadi

  1. to have patience and consistency 
  2. adabtability to have work ethics 
  3. to ensure clear communicatiom with customers 
  4. give your customer a way to provide feed back
  5. honesty with customers

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