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How to respond to a very angry customer such us you know that you do your best to gain his satisfaction!?

i think that it is to show you empathy for his problem 

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Question added by cheikh aberzoulagh , Reservation and Ticketing Agent , touristique complexe bois pétrifie
Date Posted: 2017/08/27
Boris Rodrigues
by Boris Rodrigues , Event & Retail Operation Manager , stemline floral design private limited

you first need to calm down the customer. Listen to your customer ...what he or she want to say ..then keep your point 

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