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Through good and bad times, maintaining a healthy customer relationship with all your clients will help in sustaining the performance of your business. a satisfied customer will contribute up to 2.6 times more revenue as compared to an unsatisfied customer. Satisfaction leads to building a healthy relationship that will lead to generating more revenue from a single customer for your business. This reason is making many companies to develop an excellent customer relationship for maintaining good performance. Developing sound customer relations require dedication and time; therefore, putting in place the right strategies will be essential for the whole procedure. Below are some of the reasons as to why developing client relations is paramount for any business. Also it reduces churning time of customers. Developing a relationship with clients is crucial for improving the way they relate to your company.
Now a days we need to concentrate in service which is a differentiater. relashionship building will help to retain the customer with us for a longer period. Customer will have a feel good factor and feel that special care.
We need to manage each customer in a different way according to customer behaviour with in the limits of the company
Customers come back to the same industry and employee with whom they have good relations with.
