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Do you think while assisting a German customer over telephone we should always be formal?

German call support

Customer Research Customer Experience Customer Analytics
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Question added by Deleted user
Date Posted: 2017/09/21
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Ankur Tara
by Ankur Tara , Owner

We should always be formal while assisting customers, regardless of there nationality/cast/gender. 

Adam Schaubruch
by Adam Schaubruch , Psychoterapist , Frankfurt Clinic

Yes, that is natural and a must, if you don't do that, it would be weird and negative.Believe me, I know what I'm talking about, I've had equipment in Germany all my life.

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