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Which ever is convenient and apply on the situation
1. Feedback Form over any written medium either paper, mail or website.
2. Feedback Through Telephone
3. Customer Rating
4. Questioner for Grievance Redressal.
Personally, the extensive and convenient way to analyze customer problems is through Feedback Form over any writted medium either paper,mail or ultimately the website which what we call survey. Not all customer have an ample of time to answer your questions over the phone. If they took survey online so that we can analyze their problem then customer will surely provide feedback during their free time and you can colaborate the gathered information using Microsof Excel and figure out customer's problems/concern.
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