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As a trainer do you agree or disagree with training staff to standard call receiving phrases in the organization and why?

Training staff on the steps of call reception 

Greeting the caller,

Giving the name of the organization and then

giving the staff name

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Question added by Tariq Omer , Sr. Trainer and Consultant Insurance , Watan First Institute
Date Posted: 2017/10/20
ELBOUAZIZI KAMEL
by ELBOUAZIZI KAMEL , Inspecteur De L’éducation Nationale , Inspection de l'enseignement primaire/Circonscription Bardo / Hrayria pour la langue française

Les réponses avec des phrases standard de réception doivent être enrichies par une petite marge de manoeuvre dans le cas des imprévus.

Amr Khalil
by Amr Khalil , Assistant Chef , Intercontinental Mzar Hotel

Surely this things let them good in communicate with people through the standard calls and give a high feedback in the work where the trainer is not marginalized in his training.

Obaid ur Rehman
by Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

I guess inovation and life must be added in customer services through calls. Greeting must be unique and pleasent rather a robotic usual greeting of a same sort.

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