Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Should the relationship between staff and customer be formal? هل ينبغي أن تكون العلاقة بين الموظفين والعملاء رسمية؟

user-image
Question added by Sajid Hussain shah , Business Manager , AlFalah Business Group (Electronics & Home Appliances)
Date Posted: 2013/10/19
فراس  حجازي
by فراس حجازي , مدير , مديريه الزراعه

No it is not  when we be closer of customers that make the wall is broken ,and that maked they ask more questions to us and courage thay to get our stuff or deal our company

طبعا لا فيجب أن نكون قريبين من الزبائن مما يجعل الحاجز بيننا وبينهم ينكسر وهذا سوف يشجعهم لشراء منتجاتنا والتعامل مع شركتنا

Ahmed Mohmed Abd El-Hameed
by Ahmed Mohmed Abd El-Hameed , مساعد صيدلي , صيدلية

فما ما نوع العمل

وما هى مساحة العمل

suhil abed alzahra bader alasady
by suhil abed alzahra bader alasady , مدير شباب ورياضة البصرة المدير الاداري لمشروع مدينة البصرة الرياضية وحاليا مشرف رياضي , وزارة الشباب والرياضة مديرية شباب ورياضة البصرة

Preferably not the relationship between staff and clients with mutual respect and affection by both parties because the most important thing in making the client is winning and respected but when dealing with administrative matters, the official client should know that this is the right action to be responsive to personal things to work welattaghi

Deleted user
by Deleted user

No It shouldnt , as customer service ppl , we should be friendly to our customers in a proper way

its very important to have GOOD relationship with Clients in a way that would not affect company or our REPUTATION

sara Atef
by sara Atef , customer service representative , اتصالات

التعامل مع العملاء بطريقه رسميه أو شخصيه تتوقف علي حجم المنظمه ونشاطها ففي المنظمات الصعيره جدا كامشروعات متناهيه الصغر فالعملاء يكونون من المنطقه المحيطه بمعني الجيره فتكون العلاقه غير رسميه في التعامل لكن لو كانت المنظمه كبيره كالبنوك مثلا فان العلاقه يجب ان تكون رسميه حتي لا يكون هناك مصالح في المنظمه ويكون هناك أولويه لحصول عميل قبل الاخر علي خدماته 

Zafar Iqbal
by Zafar Iqbal , Teacher (Pak Studies) Subject Specialist , Home Tutor

I don't mind the formal relations with the customer but in a very smart professional way.

Abdulaziz Babikir
by Abdulaziz Babikir , CRM Supervisor , Balubaid Groups of Companies

نعم ....ولكن يعتمد على حسب نوع العميل الذي تتعمل معه كل عميل لديه طريق لتعامل معه هناك بعض العملاء من السهل التعامل معه

وكذلك هناك عملاء معقدين يصعب التعامل معهم ...... مجملا مهارتك هي التي تحدد ذالك .

Deleted user
by Deleted user

لا توجد قاعدة تقول انه يجب ان تون علاقة رسمية او علاقة شخصية طيبة..الاحترام هو المفروض والمطلوب

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

Hi ,

Generally speaking the relationship between staff and customers should be formal. But in some circumstances when the staff has known the customer for a number of years it might get a little informal. A bank manger may grant a loan and give his customer whom he knows for a long time , leverage of time to bring in the documentation. Now the manger gains as he is meeting his target and the customer also gains as he is getting a hassle free loan. Now here the manager is taking a risk that is based on trust with the customer at the personal level. When a staff member does something that is informal or out of the way it is in his own risk and it is based on trust and relationship. In the same manner a sales rep can give some additional credit limit to a  dealer based on trust. The sales rep is able to meet his sales target. But it is advisable to the staff  whenever he /she does something informal , he/she should be very careful about the credentials of the customer.

waleed khalil mohamed
by waleed khalil mohamed , Digital Marketing Manager , Intermark-corp GSW

it must be formal yet nice and to the point

abeer muhamed ahmad ali ali
by abeer muhamed ahmad ali ali , سجلات طبيه , مستشفى الحكمه الحديث

I think yes it must be formal

More Questions Like This