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the nature of each job ; sales rep, sales consultant, call center, tele sales, customer service rep. In terms of definition, objectives and experience necessary for the function.
The big difference is, traditional call centers handle a variety of inbound or outbound calls for a specific company. These calls can can range from orders, customer service or billing calls, even tech support and more. On the other hand contact centers process customer requests from a variety of means
You will be responsible for closing sales deals over the phone and maintaining good customer relationships. ... They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
Call Center Agents and Customer Service Representatives, both these people cater to absolutely different issues. While the call center agents are basically a group of trained professional, those are expertise to handle the customer concerns and provide them with a support. They provide a wide variety of services over phone to the business clients. It can vary from telemarketing, billing concerns, sales representatives etc.
On the other hand, the customer service representatives mainly offers the IT or technical support. They are the ones who attend to all the needs of a customer technically. They may help the business clients in respect to questions related to their accounts, subscriptions, how to etc. These people are well equipped to handle customer queries related to a business.
The basic difference in the job description is based on the needs of the business. The success rate at both these profiles is affected by the metrics and use of right tools. The call center agents handle a variety of inbound and outbound calls for a specific company, whereas the customer service representative works on the process requests from a variety of means.
Customer service rep- To assist customer concerns and problems when they call or come into your location.
If your company has both inside and outside sales then the sales rep/ sales consultants will deal with large volume customers that require more attention and facetime, the customers would also have direct contact to them and could deal with problems without having to worry about the customer service rep. The tele sales would deal with lower volume customers that require less face to face. Call center could have both sales and customer service.
