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You can make customers feel that they are your partners in product development and that their opinions will make a differenceBy constantly responding to their proposals, thanking them and implementing good and useful views of the companyAlso some awards, offers, discounts and gifts to more commentators on the product will be effective
Leave a Survey card on a customer shopping bag and request them to let you know about your product. How much they love it and their opinions and advices are welcome.
maintain customer relations and loyalty, send a small questionnaire quality by mail to get answers to contact them a few weeks later to follow the customer relationship
1- telephone survey.
2- customer questionnaire.
3- try -on product.
4- Customer - Group Reasearch.
Nowadays, the best and instant feedback is online. Unlike the old newspapers days, internet has penetrated too much into the marketing strategies all around the world.
Attractive advertising for these products
Communication communication communication
A "Thank You" Letter is essential
Telling how valuable his / her opinion is to you
Direct questions will definitely lead you right
Building rapport with your contacts is a key issue
Appealing to your customer
A Short & brief questionnaire of your own can help a lot; even if it was handwritten
Confirm that relevant answers / replies / feedback will result in effective changes and / or modification / rectification...etc. showing how important it is to hear back from them as reliable customers
THERE ARE MANY WAYS OF GETTING COUSTOMER'S FEEDBACK SOME OF THEM I DISCUSSED NOW FIRSTLY PROVIDE DEDICATED FEEDBACK FORM ON YOUR SITE SECONDLY CALL YOUR CUSTOMERS REGULARLY AND IF POSSIBLE PROVIDE PROACTIVE LIVE CHAT SUPPORT MOREOVER USE EMAIL SURVEYS FOR NEW CUSTOMERS FUTHER YOU CAN CREAT AN ONLINE COMMUNITY FOR IT LAST BUT NOT LEAST ASK FEEDBACK IN RETURN FOR A PRIZE OR GIFT.
