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How can I increase my customer's loyalty to my brand? What makes them come back?

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Question added by Salam Assi , Customer Service Officer , Etihad Bank
Date Posted: 2018/01/09
Mohamed Fawzi Mohamed
by Mohamed Fawzi Mohamed , Marketing and Personnel Development Officer , Arabian Rocks Industry Co.

To win the loyalty of customers must be adhered to

1. Commitment to punctuality

2. High quality product

3. After-sale service

4 - Follow up with the client before and after receipt of the application

Mamoun elbaghir abdalla mhamad Eltayeb
by Mamoun elbaghir abdalla mhamad Eltayeb , Insurance agent / Producer , Albaraka Insurance Company

Thank you very much your invitation , I agree all above mentioned answers and add that in our insurance major to maintain your business portfolio and clients keeps their insurance policies renewed with your company , provides them the required services and accurate coverage in an utmost good faith 

negotiates rates and conditions and always be flexible in this regards to make them satisfied and contents , besides prompt payments of claims when losses occurred, also upon renewal be aware to remind your customers for renewal dates before their insurance policies expiry date.

Best wishes

Shoaeb Khatib
by Shoaeb Khatib , Business Manager , Escala Realty

Market your product well, satisfy the needs of the customers by providing good quality, change according to the latest trends and the most important after sales service.

Deleted user
by Deleted user

Agree with experts answers 

Thank you for invitation

Christine Ndunge Wesonga
by Christine Ndunge Wesonga , Management Trainee , Career Point Solutions

To increase customer loyalty to a brand, one has to keep the following in mind

keep quality high

engage your customers to allow them know the new and the existing developments within the brand

solicit feedback from customerts for their opinions count alot

give them a reason to come back like incentives, give them privileges and create some cache

stay relevantby keeping a close eye to what your competition is doing and what the current trends are in your industry

provide value by creating a plan to give a percentage to loyal customers cumulative spending back to the consumer in some way like phased in discounts,complimentary shipping, gifts with purchase

show your appreciations by even just wishing your clients happy holidays and a gret new year

Ahmed Saleh
by Ahmed Saleh , Manager , Great Lakes Medical Lab

You need to give something that others don't give. In this case once someone likes your brand they will be hooked and referring others to you in the future.

Rohit Bhanot
by Rohit Bhanot , Sales Executive , Honda

A good customer service + Good communication and a excellent follow up.

muhammad luqman
by muhammad luqman , SHEQ In charge , Emirates Industrial Gases LLC

product quality,quality services,customer feedback,product training for proper storage and usage,coordination between customer and supplier. 

Owais Jaffar
by Owais Jaffar , Head of SEO and Social Media , Knowledge Path

The level of your relationship will define how the loyalty of your customers grow. Sure good products do matter but unless you are selling something that you are manufactoring yourself, chances  are that you are selling more or less the same products as your competitors and are offering the basics such as warranty and customer support. What people need is a human touch, make them feel like they are welcome and wanted. Deliver them products that they NEED rather than what you NEED to sell/get rid off. Give them advice that is beneficial to them and give them time so that they feel appreciated, in addition to all of that; there are other methods like Customer Loyalty Reward Points system, special deals and/or discounts for regular customers. Even a small gift with a purchase can help a lot, it does not need to be very expensive but something good and at the same time you can use that opportunity to further brand yourself.

Fatma El Zahraa Khalil
by Fatma El Zahraa Khalil , Temporary Administrative /Personal Assistant , "EIA" Emirates Investment Authority - Abu Dhabi, UAE

 

it depends on your type of brand

currently No one is fully loyal to a specific brand

 

being different and creative will make them come back  

Mohammed Gouda
by Mohammed Gouda , Group HR & Organization Development consultant , Bin Shihon Group

Just build the trust , CUSTOMERS BY FROM THE PEOPLE WHO TRUST

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