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If you have a client you know he has a problem and how angry How will you deal with him?
Mainly i am a person who gets angry fast, but I learned not to get thing personally, so I got that day when a customer started to yell at me personally because I told him some non sense instructions that I and he needs to follow because I didn't create them. and he isisted on abusing me and kept silent and tried to tell him that I can't do anything regarding the instructions. and I requested for him a manager to tell him the same instruction and he wanted to hear them again from him
I'll speak to him/her with professionalism and respect and I'll try to understand what is the complain about and give them good and acceptable answer.
i am also dealing rude customer even they are giving me abuses but i never forget that he is not our customer i give them respect firt and listen them very care fully than i am able to give them resolution and once again rebulid relation ship between company and customers.
NUMBER ONE FORMULA IS THAT "SPEAK LESS LISTEN THEM CARE FULLY"
Well, Yes i do faced the same issue few years back. I totally agree that it depends on why the customer is angry and what made him/her angry, Listen to cutomer first, once you understood the issue, then try and make the user calm with the policies of the company and how you can fix the issue. Once done you will see that user will be calm and appreciate your help.
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First admit your mistake than give a solution with time limit.
first of all i will ask him about the problem, and listen to him about that and gave the suggestions in a managerial way to solve the problem. after that i will brief him about the consequences.
