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With fast growing economies and increases demand for service delivery, do we see the automated customer care systems being the future solutions?

Solution Selling Solution Architecture Service Continuity Service Recovery Human Resources Management Systems
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Question added by Edgar Kafwa , operations coordinator , AMNCO
Date Posted: 2018/01/23
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Deleted user
by Deleted user

Hi Edgar, 

 

the human intervention in customer care will never be eliminated no matter what, the feeling of someone listening to you would never be replaced by a machine ! 

 

Regards, 

Alaa 

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