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Only logical criticism worth to answer, any personal or nonsense trolling you should'ent answer them.
Acknowledge the comment. Depending on the severity, the issue and phrasing being used, you can deduct if the comment is valid or not. Negative comments can be regarded as constructive criticism. Be polite, be honest and be objective when replying to a negative comment.
Hello dear first i am reading the comments and point out the negativety and if comments is right then i solve the issue and if its wrong then i have to explain them.
Negative comments indecates that clients are interested to my product and would like to be a loyal client to me, and when they complain, it means they would like me to solve negative issues. So i should treat it as a case study if i recieved many complaints, but if complaints are a very few I shouls sole it case by case
Hope i asnswered your question
Hello,
negative comments came form customers or people tried our products or services and they were not satisfuied with it.
So first we should try to understand what really happened, Then we should politly appolgize about thier experiance with and try to fix the issue that they faced.
at the end we need to make our customers feels satisfied and happy.
this will happened when we keep following with them and make sure that they are having the best wxperiance everat the end we should reply to thier comments by :Dear ...we are sorry that you had this experiance with us,please provide us with your contact detailes to solve this issue.
Regards
Thanking you , due lack of information and experience in this side , I regret unable to answer.
Regards
By clarifying to the consumer the quality of the product
