Register now or log in to join your professional community.
The needs and demands of the customers must be fulfilled for them to spread a positive review by word of mouth. In the current scenario, positive word of mouth plays an important role in promoting brands products and services. After sales service makes sure products and services meet or surpass the expectations of the customers. After sales service includes various activities to find out whether the customer is happy with the products or not? After sales service is a crucial aspect of sales management and must not be ignored.
After sales is important to achieve the goal of to exist and expand Market, continuous improvements in the product and services and to analyze Total Cost of Ownership (TCO) from the after-sales services.
Basically any chance of getting a repeat customer depends entirely on your after-sales services! It's very important to check up on your customer reguarly to make them feel important so when they are in need of your services again, they will think of you
It helps to build Brand reputation, encourage Repeat orders, builds trust
A good after-sales service ensures the maintenance of the customer-business relationship, builds customer loyalty and attracts new customers and faces competition
The most important part is to follow up and get a client feedback.
to keep and maitain the customers loyality to the brand.
build Brand reputation, encourage Repeat orders, builds trust and also make improvement and get ideas on how to meet customer expectations
