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How to build or increase customers loyalty?

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Question added by Thurayya Al Qasim , Legal Counsellor , Ihqaq Law Firm
Date Posted: 2018/02/18
Tajamal Hussain
by Tajamal Hussain , Assistant Relationship Manager , Majid Al Futtaim

Building customer’s loyalty is indeed a thorough subject that needs to cover different areas starting from product quality to quality service. This requires the combination of product and customer services, i weight customer services high on product. To keep customer always connected with your organization you need to respond back quickly on his/her needs and queries. Customer is always key to any business; try to always put YOU first when it comes to customer. 

 

Customers always remember the good gestures and will name you among their near and dear ones. Whatever product/service you’re offering it should not lack the after effect of sales. Selling is not the end of the story; it’s the start of a relationship with your customer. Loyalty comes in picture after selling. Do not only sell, earn the awareness, respect and trust of those who might buy.   

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