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Many a time, the customers start abusing us annoyingly if we cannot satisfy their requirements instantly over the phone. While it pisses us off, it simultaneously raises the customers' temperament on a high plane. That is ideal time to request them over the phone very politely to have patience with everything and to mail their specific requirements to you, so that you can redirect the needs to customized solution providers. It can save the time of both the parties.
Politely say :Please sir/madam let me finish what I am trying to say witjout interrupting me and then I'll be happy to answer all your questions.
Thank you
Politely let he/she finished talking to you than you can explain by saying magic words may I , I would be happy to, etc etc and keep conversation smooth and let customer feel that he/she is in good hands.
Hello let them speak until their words stop as possible.
Thanks;
The function in which contact with customers will not be free of harassment; customers must be given the time they need; these are the rules of business.
I advise you not to create excuses to avoid customers.
First you should listen the customer and clarify it, if not suits your requirement related to work or query .
you can follow the steps , pass to respective depart ment / suggest to address the email to customer care or receptionist / they can refer our website details for the details .
Well, It's not really a guaranteed answer as you can not apply it in case of everyone. Many arrogant customer just doesn't listen so it's difficult in that kind of situation but for the rest. Just say
" Sir/Madam, Please do listen to me first and then you can raise any questions you have after i am finished".
That's all I say when i face similar problems but as i have said earlier some still doesn't listen so you can't expect this will work every time.
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