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The most important factor is to build a good relationship between the company and the client, by balancing the customer's need with the company's need
The most important factor in building a long-term retention plan for a company is to build a relationship between the company and the client
examble
If you have three companies operating in the same domain possess the same quality, same price and the same credibility, what is the reason that will make the customer turn to you??
The reason will be the relationship between you and the client that feels comfortable and feel that it is not just a client or source of income to you and this feeling is credible and dedicate all the possibilities of the company to solve any problem in dealing with him and not losses for a simple reason or temporary profit can be compensated later
Below are the few listed factors that needs to be considered while designing a customer retention plan:
1) Understand the reason for disconnect
2)Be customer centric
3) Manage expectations
4) Go Over & beyond
5) Measure lifetime value
6) Improve customer experience.
To keep the customer happy by doing the following :
1-Call our customers regularly.
2-Create Valuable content.
3-Become an authority in our field.
4-Reply to customer emails promptly.
5-Be decisive.
6-Value our customer's point of view.
7-Add a personal touch.
8-Be realistic & do not over promise.
9-Identifying opportunities proactively.
10-Be clear & transparent.
The most important factor is Customer Expectation - once that is confirmed and documented then planning to fulfill expectations is focused and will achieve success.
Understanding the changing dynamics of customer requirements, and tailoring our deliverables to meet the requirements, in professional and efficient manner.
Customer needs to be understand clearly and the competive factors that which customers seeks.
Fufill the brand promise. Stick to the design and commitments which are being made between client and compnay. Deliver what you have agreed.
Draw customer attention by delivering and satisfying the requirement.
lead-time to finish the job , reasonable price to be paid & the quality of output
To understand the customers needs.
Build a trust worthy relationship with the customer.
Provide most of the needs that customers can think they will need.
