by
Maria Bella , Human Resources Specialist , Masafi * Etjar Investments * Massar Investments
Acknowledge customers immediately upon entering. Come out from the counter and help them as soon as they arrive if at all possible. If you cannot get over to them right away, at least welcome them to your business and let them know you will be right there to offer your assistance.
Smile and make eye contact. When you greet or talk with a customer, they should feel like the most important person in the room. Make sure you are giving them your full attention and listening to what they need.
Learn the customer’s name. Not only will this show them that you are taking an immediate interest in them as a person, but you can call them by name next time they visit you and make them feel even more valued.
