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One of the two people is very aggressive, and tries to get you to make a decision quickly. The other team member is quiet, and seems less willing to talk about the issue. The conflict is starting to cause delays, and you need to reach a decision quickly. You spend the weekend studying conflict resolution techniques, which is an example of: A. Enhancing personal professional competence B. Contributing to the project management body of knowledge C. Maslow's Hierarchy of Needs D. Confronting (or problem-solving)
First of all, I will study the problem that they discuss. Secondly, I will mainly support the team leader if he is more or less right. Then, I will discuss with team leader that point and if he was not right, I will express hardly my point of view to him. But alone - one to one. If the guys are equal on their position, then I will make my own desicsion and push it as an order.
D. Confronting(or problem-solving)
Deal with it through hints and suggestions; or you can be direct, clarify what is going on, and attempt to reach a resolution through common techniques like negotiation or compromise. It's clear that conflict has to be dealt with, but the question is how: it has to be dealt with constructively and with a plan, otherwise it's too easy to get pulled into the argument and create an even larger mess.
Conflict isn't necessarily a bad thing, though. Healthy and constructive conflict is a component of high-functioning teams. Conflict arises from differences between people; the same differences that often make diverse teams more effective than those made up of people with similar experience.
Listen to the both. Apply the technique of Heirarchy of needs in the back drop of problem solving.
Option d it is an example of confronting (or problem- solving)
Answer: AExplanation: An important part of any project manager's career is enhancing personal professional competence. This means increasing your knowledge and applying it so that you can improve your ability to manage projects.
