Register now or log in to join your professional community.
Your supervisor asks you what steps you took on your project to improve customer satisfaction. Which subsidiary plan would you consult to determine this information? A. Staffing management plan B. Communications management plan C. Risk management plan D. Quality management plan
The subsidiary plan that I would consult would be the Quality management Plan.
Answer: DExplanation: Customer satisfaction is an important part of modern quality management. Remember, customer satisfaction is about making sure that the people who are paying for the end product are happy with what they get. But the way that you make sure that your customers are happy is by meeting their needs - and you do that by ensuring the product the team builds meets the customer's requirements. That's what quality management is all about, and it's an important reason that you do quality management.
