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It is necessary to know the reason for this disagreement, and the reasons that led to the intensification of the situation
And to work to resolve this dispute in any form and whatever the situation requires
First, identify the conflicts and take appropriate pre-emptive action and understand the causes of creating conflict, the outcome of a conflict, and various methods by which conflict can be managed in the organization. With this understanding, you will evolve an approach for resolving conflicts before their disruptive repercussions have an impact on productivity and creativity. Create an open climate for communication between conflicting parties.
There is a lot of ways to handle or to resolve a conflict.
- Collaboration aims at finding some solution that can satisfy the conflicting parties. It is based on a willingness to accept as valid the interests of the other party whilst protecting one's own interests. Disagreement is addressed openly and alternatives are discussed to arrive at the best solution. This method, therefore, involves high cooperation and low confrontation. Collaboration is applicable when both parties desire to solve the problem and are willing to work together toward a mutually acceptable solution. Collaboration is the best method of handling conflicts, as it strives to satisfy the needs of both parties. It is integrative and has high concern for personal goals as well as the relationship.
- Compromise is a common way of dealing with conflicts, particularly when the conflicting parties have relatively equal power and mutually independent goals. It is based on the belief that a middle route should be found to resolve the conflict situation, with concern for personal goals as well as relationships. In the process of compromise, there are gains and losses for each conflicting party.
Conflicts are inescapable in an organization. However, conflicts can be used as motivators for healthy change. In today's environment, several factors create competition; they may be differing departmental objectives, individual objectives, competition for use of resources or differing viewpoints. These have to be integrated and exploited efficiently to achieve organizational objectives.