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B. A change request that's been rejected by the change control board C. A change that the team needs to make in how they do the work D. A mistake made by a team member on the job
Answer: AExplanation: It's easy to get change, defects and corrective actions mixed up - they're all words that sound suspiciously similar! Just remember: a defect is any deliverable that does not meet its requirements. A defect is NOT always caused by a mistake - defects can come from lots of sources, and team members' errors only cause some defects. For example, plenty of defects are caused by equipment problems.
