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Customer Satisfaction is about how your customer feels after his experience dealing with you or your company. Was it satisfactory service? Was the problem resolved?
Customer satisfaction is the a term frequently used in markekin. It is a measure of how products and services supplied by a company meet or surpass customer expectation.
Customer Satisfaction is when they walk away
1.With a resolution.
2.They feel like the company really appreciates them and that they're not just here to take their money.
3.Customized treatment based on the customer's personality traits,approach,background and needs.
4.Professional and efficient communication with the customer makes them feel like they're in good hands and they're dealing with a trusted source
So basically Listen,Acknowledge,Empathize,sympathize,customize,offer resolution.
It is meeting requirement and expectation from the product or service, giving them the desire to become repeat consumers of the same product or service.
thank you for the invitation.
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
Dealing with them professionally
1. Get control of yourself: Never argue with customers when they are angry, displeased or complaining. ...
2. Listen and let the customer vent: Tune in to the customer; don't look for the nearest exit. ...
3. Show the customer you care: Show concern for the customer's feelings.
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Customer service is a more complex department that doesn't only provide support to the customers, but also contributes towards the strategic goals of the company. ... This is a customer-centric rather than a business-centric service. That's the main difference between customer support and customer service.
An incident with Paypal and Amazon operating in co-ordination with purchase and paying of services offered was uncomfortable at a point where when a person paid for the good and then returned it due to some problem but Paypal paid them back and then on taking a double payment from the person who delivered the good and when asked for a payback to the account they made the person wait for over 6 months but with constant writing and asking and providing the proof of paying the amount to paypal they finally consented to putting the money back in the account but at what cost of waiting and this is what big organisation do, even when it is their fault so it was poor service on their part and dis-satisfaction on the person concerned, hope that this organisation does not do this to anyone else in the future it is only because speaking up made it possible for a payback into the account.
