I would rather recommend the following book.
What’s the Secret: To Providing a World-Class Customer Experience by John R. DiJulius
Get an inside look at the world-class customer service strategies at some of today’s best companies. You’ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Focuses on the service elements of customer experience but I found it easy to read between the lines to see the operational decisions that were made throughout these organizations.
Hi - I would recommend any good book to learn and master the particular skill, there are lots of....also i would recommend books written by Mr. N. R. Narayna Murthy & Mr. Bill Gates...
I would recommend "Raving Fans: A Revolutionary Approach To Customer Service". It is a must read book.
Although it is a little bit old but it will turn your customers from regular customer to raving fan and this book can jump-start you in that direction
You won't believe it, this book actually saved a lot of businesses because from its name it will revolutionize in your customer service
Just Google it and enjoy the reviews you read on it
Best Regards