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If you were to advise your customer service team to read a book, which book would you select?

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Question added by Ali Al-Kathiri , Sales manager , Obeikan Commercial Printing
Date Posted: 2013/05/14
Yasser El Shaikh
by Yasser El Shaikh , CEO , Globex-Egypt

I would rather recommend the following book.
What’s the Secret: To Providing a World-Class Customer Experience by John R.
DiJulius Get an inside look at the world-class customer service strategies at some of today’s best companies.
You’ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too.
Focuses on the service elements of customer experience but I found it easy to read between the lines to see the operational decisions that were made throughout these organizations.

Deleted user
by Deleted user

أنا لن أنصح فريق خدمة العملاء لدي بقراءة أي كتاب، لكني سأنصحهم باستخراج أي شيء مفيد لعملهم من كل ما يحبون قراءته.

Houssien Kazbar
by Houssien Kazbar , Warehouse Manager , Fantoni

I'd recommend a book related to customer behavior

Shivani Sharma
by Shivani Sharma , Manager , none

Hi - I would recommend any good book to learn and master the particular skill, there are lots of....also i would recommend books written by Mr.
N.
R.
Narayna Murthy & Mr.
Bill Gates...

Abdulrahman Abuhashima
by Abdulrahman Abuhashima , Senior Client Relationship management. , IKEA

how to enjoy a perfect way of handling with your exceptions..

Khaled Ahmed Abd Elhameed
by Khaled Ahmed Abd Elhameed , نائب مدير إداري , Everfiber For fiber glass manufacturing

teamwork For Dr.
Ibrahim Elfiky

odongo Patrick Charles Charles
by odongo Patrick Charles Charles , TRAINEE , CRANE BANK

communicate with confidence by Dianna Booher

Hakeem Mohamed Ali  Jinnah
by Hakeem Mohamed Ali Jinnah , Electrical Engineer , PRIME TECHNOLOGIES L.L.C, (ETA) Dubai (UAE)

I would recommend to read a book which explains seller's brain and buye's attitude 

Haytham Tawfik
by Haytham Tawfik , Executive Director , Great Brains PTY LTD

I would recommend "Raving Fans: A Revolutionary Approach To Customer Service".
It is a must read book.
Although it is a little bit old but it will turn your customers from regular customer to raving fan and this book can jump-start you in that direction You won't believe it, this book actually saved a lot of businesses because from its name it will revolutionize in your customer service Just Google it and enjoy the reviews you read on it Best Regards

Deepa Jaisingh
by Deepa Jaisingh , Secretary to Business Head , Landmark

Option 1: Standard operating procedure of the organisation.
Option 2: Customer Is King by Gautam Mahajan

morad ben sahraoui
by morad ben sahraoui , supervisor , g4s

i find history book great

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