What are the Questioning techniques any customer service agent should smartly use?

Communicate through the use of;

Open questions

Closed questions

Key questions

Clear questions

And the style of interpretation and persuasion

There are many questions you can ask in dealing with customers and to know and get the information you need whether it's about the service or the product, complaint or feedback. The open questioning is used to get the main idea or details of what you want to know by using the WH questions (Who, What, Where, When, and Why). These questioning will help you decide what you need to do in a standard procedure or step by step process. The other one is the closed questioning which uses a more direct and factual answer by simply answering the questions by yes or no. This type is easy and probably more relax in your part because you are using specific questions to get specific answers. Though it is better to use either both, based on my experience, I mostly used the open questioning to get the customers opinion and feeling, and decide the matter based on what the customer needs. We are here to serve them and without customers output and feedback we might not give the quality and efficient service we all need to provide. 

There are different types of questions But agent should focus using 1- opening question 2-leading question 3-closing question

Open & closed Q. & leading Q and don't forget interpreting responses

Communication through using;

• open 
• closed questions
• leading qusteions
• interpertingdisguised reponses

Probing is an important skill that a sales person should have.It is an important constituent and of customer focused selling technique which is based on three driving principles 1.Focus on the customer. 2.persuade through Involvement. 3.Earn the right to advance. Questioning or probing can yield you much about the customer and his needs or nothing if wrongly probed. So questioning has to be open ended and in layered technique.

open questions and close causation  .