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How can we level up further to customer relationship management in outsourcing?

Customer Services

Marketing Customer Interface Customer Facing Customer Presentations Customer Acquisition Customer Analytics
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Question added by Gabriel Vincent Allan Andres Adona , Call Center Supervisor , IBM Global Process Services
Date Posted: 2018/09/24
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Muhammad Al-Sharu
by Muhammad Al-Sharu , Manager , OnTime Group

It's an easy question to answer!

Take facebook as an example; they maintain a huge worldwide database to be sold later without losing any advantage of their database.

 

The answer is to maintain a database with the maximum information you may get from them, and reuse that database to another customer later on.

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