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yes ,I love working in customer service that makes me always patient and Earnest
Thank you for your invitation.
I have worked in Customer Care and I enjoyed it. It is difficult but with skills it is easy to handle difficult, rude and the elderly. Patience is the key to success.
During my life I have worked in two professions it is as a Qualified A1 Assessor for Level3 Career assessing in ages and above for people in working careers, for (Business Administration, Team Leading, Customer Care and Childcare) and the other is a Level3 Nursing career that is personal care given to a patient during his or her time in the hospital or during a treatment in the hospital in the daytime. Also a1-2-1 Domicillory Home care for which “Performance” is the ultimate goal of the person delivering a service to the customer, and their satisfaction is the ultimate end feeling of profound happiness when it is completed. Teaching the EYFS (Nursery Nurse), young ones is a type of customer care and the most difficult because patience and skill is the need of the hour in a nursery from7am to7pm. Being a people person works well in customer care jobs.
Working in an office environment, dress pays in the long run with smart behaviour and efficiency, it takes attitude and perseverance to deliver a routine chore like organising and maintaining accurate records, multi-tasking like filing and mail recording and delivering to different departments in the office timely so that important mail can be answered with an action taken. Listening to people when they communicate with you and replying in a good tone with correct information. My career is successful and I am a happy person in my working career abroad in Dubai, United Arab Emirates (Marine company) and Muscat, Sultanate of Oman, University Hospital (SQUH a bed training hospital) as a co-ordinator in the Directorate and the Director General (Admin, Audit and Budget).
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
Customer Service Skills that Every Employee Needs
Dealing with them professionally
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."
It shouldn't be surprising, but the customer satisfaction is also reflected in your revenue. Customers' opinion and feelings about the brand can affect, in both positive and negative way, the essential metrics – such as the number mentions and repeated transactions, and also customer lifetime value or customer churn.
