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Understanding, showing empathy, listening and providing the best resolution to the concerns of the customers are important when aiming to improve customer service and making the customers happy and satisfied after each interaction.
1. Sharing the value able solution with the Customer.
2. Always up to date regarding the customer issue.
3. Use CRM software for analyzing the customer issue.
4. Send SMS/Email to the customer within 24 hours regarding the issue.
understanding and listening to them with patients.
Implementing customer service standards.
Well trained employees & well knowledge of the products
Priority will always be customers satisfaction, be active on listening and understanding the customer needs, current or future. Make sure that the protocol and company process will always be followed, professionalism is must in handling clients. Work flow and process according to customers understanding should be applied. Good communication skills leads to GREAT BUSINESS
The first important thing we need to aim on is to listen to the customer's query carefully and find the best alternative and feesable solution.
Set to them and consider their view and what they think
CUstomer Service Standards
satisfaction of the customer.
maintain the high customer service standards.
Implementing customer service standards.
Well trained employees.
to improve customer service :
1. a sufficient number of employees.
2. the ee of his customer service employee must be highly trained & well knowledge of his products.
