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Good time management allows you to accomplish more in a shorter period of time which leads to more free time,which lets you take advantage of learning opportunities and it helps you focus more career success
In general, the time management allows you to divide your working hours on all your customers, and serve them all, without neglecting any customer, and avoid you the embarrassment, and it leaves a good impression with customers and make them trust you.
As a Customer Service, one of the things that are most important to the overall success of your company is to utilize time in an efficient and productive manner. Any failure can let the company pay the price because a company is a customer.
Time management requires several key factors: organization; prioritization; implementation; action plans; delegation; critical thinking skills; and decision-making skills which are part and parcel of conducting a successful business.
So customer service skills need time management skills to delegate certain tasks which help you can free up much of your time needed for other important matters related to customers.
So delegate as much as possible; stay organized and focused, and leave procrastination behind.
For better Customer Service, one of the most important thing is to utilize time in an efficient and productive manner. Depending upon your business, If you do not have time management skills, you will not be able to effectively serve customers. Time management requires several key factors: organization; prioritization; implementation; action plans; delegation; critical thinking skills; and decision making skills which are part and parcel of conducting a successful business.
Time is a limited resouce. There are only 24 hours a day and if that time passes it can never be restored. Time is money, once it is lost then it becomes a cost to the company. We are also living in a competitive world where companies compete for customers. If you don't manage time you may find customers queuing for your attention which may tarnish company's reputation. Most customers are not patient enough to wait for your availability. Instead they will go and find an altenative company that will urgently attend to their needs. This means that poor time management may lead to lost business and you may end up closing shop. Time managent is key in luring customers as well as retaining them thereby growing the business
Effective time management allows customer service representatives to handle tasks and customer inquiries more efficiently. When representatives manage their time well, they can respond to customer inquiries promptly, reducing wait times and improving overall customer satisfaction.
the more customers wait for you when your not around or always late ,the more they will look for other people who are available and love what they do. hence , ending up loosing customers and destroying company name. always try to manage time as possible.
