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would second the opinion of Mr. Emad Taha
face 2 Face is a great oppertunity for having a good information about the topic you collecting information about which provide you with :
- Main source of information from concerned people
- Accountability as you can notice if people is honest and give clear ideas or not
- Refrence any time you need to check or get more details you have the name and the person to track it.
- participation makes everyone important when u interview them face 2 face
i prefer this kind f tool to collect information specially if its related to develop a policy or strategy
