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What are the most important components of the customer experience?

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Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2018/12/04
Farhat  Baloch
by Farhat Baloch , Financial Reporting Specialist , State University of New York

be a good listener.  listen to the customer complaint before jumping to the resolution.  sometimes all cutomers want is to vent out.  once they have all the details then as cutomer service rep should provide a resolution. 

 

Sujatha Retnesh
by Sujatha Retnesh , Assistant Manager , Aegis Customer Support Service Private Limited

Patience, Intention to resolve customer's query, Listening to customers, Genuine Follow Ups for open queries (forwareded to other department or persons)

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