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Listen carefully. Ask specific questions and Figure it out what's the best recommendations we can share to them.
listen, ask, suggest, bear in mind what he or she wants in a product/service.
Ask open ended questions.
Let them talk.
Look for keywords.
Never assume.
Take notes.
Confirm what they said - Repeat Keywords.
Provide a service that function what the customers need to solve their problems and the service has to be convenient for them to meet their expectations.
By listening and asking the right questions and then after identifying needs i use my knowledge and experience to help meet the customers needs.
1- let the customer explain themselves
2-answer the need not the question
3- try a diffrent angle
4-walk through a real world scenario
By listening carefully you will really understand what your clients wanted. Ask clarifying questions and provide issue resolution.
There are a few techniques to please our customers, and different ways to approach them; first of all, identify the client.
I need to get at least 3 personal things from the client; first I would introduce the interaction with an open question, so as "is there any special event?", another one like "the event will be in the outside or a closed place", this one will help you to give our guest, in case of a female, a short or long dress, with or without sleeves, for example, and they will realise that you are aware of the climate and the comfort they will need; or something simple like "what's your favourite colour?"; those are examples of easy questions to ask the customer to make the buying experience more personal and not only to sell, just to please their needs.
understand customers issue (empathised if needed) then provide the right resolution and let them feel that you really want to help to (customer satisfaction).
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speak less and listen more to customer so you can understand easily what he really need.
