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Is AI affecting your Customer Service plan? Do you think AI should be incorporated?

Quoted:

AI can help deliver the hallmarks of good customer experience: personalized recommendations, fast response times, and seamless cross-channel service. What it can’t deliver is the sheer charm of human interaction.

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Question added by Hala Al Masri , Private Consultant , Hala Consulting
Date Posted: 2019/01/08
Hala Al Masri
by Hala Al Masri , Private Consultant , Hala Consulting

More reading on this topic: https://betanews.com/2019/01/07/how-ai-will-and-wont-dominate-customer-service-in-2019/

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