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What do you think of these six predictions about customer service? See attached:

1. Face-to-face video communications will increase.

2. Real-time messaging will outpace email.

3. Bots (and AI) will help professionals, not replace them.

4. Blockchain will change ecommerce customer support.

5. Self-service will become an absolute necessity.

6. Customer success will become a competitive differentiator.

Artificial Intelligence Customer Service Customer Insight Customer Analytics
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Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2019/01/16
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