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To set the periorities as which one is more important, the one which is most important i wil deal them acordingly.
every customer is important, whether he/she is internal or external. I always prioratize all tasks according to "Urgent-Important Matrix" and try to follow that as per the priority of eash task/request/service.
Maintain a prioritized daily list of activities paying attention to the customer. In addition, delegate most mundane work to middle management having the right department attend to the relevant customer request type.
Follow through until the request has been successfully closed.
Orginizing every customers request internal and external means gathering informations like timings or date upon requests then arrange what the needs of the requests until its done.
it seems very easily task .but its a trick to manage the request of customer at the same time .By managing online order and internal request of customer with planning .1.time
1.timation knowing the demand of customer
we have external customer mostly that are our daily customer they order1 day before but on the spot we can deliver good on time to satisfy them at affordably market price by giving cost advantage
to be prepare of what they want and their needs.
offer your help to the customer
assist them very well until the transaction will done
inform the customer for upcoming event
If you look after your internal customers you don’t have to worry about the external customers.
One key leadership task is to create an environment in which your people can become passionate about your vision. If service leaders are passionate and consistent, reinforcing consistent messages, then your people will quickly understand what is important to you and the organisation. Service leaders and managers who are passionate about service excellence for their customers and who are visionary, inspirational and charismatic will lead your people to achieve great things for the whole organisation.
Highly visible leadership provides powerful reinforcement. It will inspire everyone in the organisation to be part of the cycle of service excellence, adopting a 'Can-Do Attitude'. All employees in great organisations are passionate about what they do and this inspiration extends to customers, investors, suppliers, boards of directors and all other stakeholders.
Tips for Providing Good External Customer Service
To reach you goals and to get your target's,you know how to analyze the situation in between customer's and sales.