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Is anyone applying Knowledge Management to their marketing and customer service teams? Any tips?

Here's some info: https://www.marketingtechnews.net/news/2019/feb/28/ai-and-automation-marketing-role-knowledge-management/

Marketing Customer Service Knowledge Management Customer Care
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Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2019/03/26
Upvote (0) Views (25) Followers (20) Answers (20) Report Question
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ABUBAKAR BAWA SHUAIB
by ABUBAKAR BAWA SHUAIB , Office Assistant , Kebbi

Yes most of people apply in time carry out business activities

Nisreen Zamari
by Nisreen Zamari , call center agent , purehealth

yes the customer services and marketing management satisfaction 

MUTARI MUHD
by MUTARI MUHD , Classroom Teacher , Habu na gata memorial school Gumel

Yes, marketing management and customers satisfaction

zoubir bouzerzour
by zoubir bouzerzour , Assistant Marketing Manager , Robi import and export Sdn Bhd

A knowledge management system can help us track which questions salespeople ask the most, which pieces of content they access the most often, and which types of activities your top salespeople perform that produce the best results. It will help develop customer relationships and develop our daily sales; Knowledge Management is the key to success.

Peter Kamere
by Peter Kamere , Pastry cook , Baker's table

One should be ready to learn from others

Fatima Umer
by Fatima Umer , Mathematics Teacher , bahria foundation college rawalpindi pakistan

knowledge management is the basic key of marketing,one should have clear knowledge about how to deliver then you can increase your market.

Gideon Abenab
by Gideon Abenab , Branch Manager Sales , B-BASOAH ENTERPRISE

Incentives and motivation of your employees.

Prince Asamoah
by Prince Asamoah , Team Leader Dubai Metro , AK Ghuriar Facility Company

Customers are there most important people in establishing business and is our duty as company to satisfy their demands ,loyalty and respect.

Roger Belford
by Roger Belford , Teacher Assistant , Department of Education

A customer or client is always right. A customer is the life of a business and should be treated like royalty. An employee should at all times humble himself/herself towards a customer/client. An employee should go the extra mile to satisfy a customer.

Alex Pawar
by Alex Pawar , Senior Security Assistant , JET airways Pvt Ltd.

As Knowledge is the thing that never ends, by taking experience we get the better knowledge whatever we want

LEILA MBAGA
by LEILA MBAGA , Salesman , TTCL

YES BECAUSE KNOWLEDGE HELPS A SALES PROVIDER PROVIDE GOOD AND QUALITY SERVICE TO CUSTOMERS

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