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Should we keep asking clients to comment and rate our services and products?

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Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2019/04/03
Omar EL sherif
by Omar EL sherif , مهندس صيانة , الشروق الحديثة للطباعة

Certainly! Asking clients to comment and rate your services and products is highly beneficial. It:
1. Drives improvement
2. Boosts engagement
3. Guides product enhancement
4. Provides market insights
5. Builds a positive reputation
6. Turns criticism into growth
7. Lifts employee morale
8. Builds trust and transparency
9. Refines marketing strategies
10. Enables data-driven decisions

Overall, client feedback fuels success and helps your business evolve.

Andrew Alff
by Andrew Alff , Consulting geologist , Alliance Petroleum Interests

Most definitely, Client feedbacks helps you improve in a whole lot of areas. So it's sacrosanct 

Pilirani Kamisa
by Pilirani Kamisa , Registered Nurse , Banjaa La Mtsogolo

If we want to grow and improve, we have to continue seeking feedback from customers, whether positive or negative feedback.

Deleted user
by Deleted user

Yes, Customer feedback is important. It points out aspects of your product that need improvement. It is important to know what suits the customers well, what was their least favorite aspect of it, and why. Showing that you truly listen to your customers’ opinions sells better than anything. After all, the product is made for them, so it should be as close to what they desire as possible.

Celeste Ann Mascarenhas
by Celeste Ann Mascarenhas , Health Care Assistant, Level 3 Nursing , Carlton Court Care Home

Thank you for this opportunity in answering your question.

Yes, ofcourse.  The world of services and products have a purpose to fulfil.  The role it plays in the local and international markets help you achieve your brand and quality with control, hence to make success happen ask for a rating on your services and products.     Your reputation is building everytime you have a positive rating in your line of company products or services.

You may improve them where needed too.

Mohamed hannoura
by Mohamed hannoura , علاقات عامه وخدمة عملاء ومسؤول سوشيال ميديا ومحاسب ورجل مبيعات , إبداع للاستيراد والتجارة

Sure customer rate important to improve our company service

Zia Ullah
by Zia Ullah , Deputy Manager , First American (India) Pvt Ltd

It truly depends upon our relationship with customer. If we can make our customer's know the reason behind their comment or rating, then they will certainly won't hesitate to comment or rate our service.

Kristchen Medrano
by Kristchen Medrano , Secretary , Zuhair Group of Companies

Yes, as it will help the company to improve their services/products provided.  

Alaa Abdallah
by Alaa Abdallah , customer relationship officer , Dubai Islamic Bank

yes , customer rate important fr the company to seek the points of improvments 

Eric Martinez
by Eric Martinez , Business Development Consultant , SEM Energy Ltd

it will be beneficial yes. question is what do you intend to do with that information. 

Siljo James Koothrapally
by Siljo James Koothrapally , Restaurant Manager , Crave Restaurant Management

Can ask the client to review or vote only if the clients are satisfied with the product. That will be genuine other wise will be a  marketing strategy to up sell the product.

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